Policies & FAQs
Privacy Policies
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We collect personal details like your name, email address, billing, shipping information, order history, device/browser information, website usage information collected through cookies and any custom design preferences you share with us.
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We use your information to process orders, communicate with you about your purchases, and send updates about our products, promotions, or store news. Your details are never sold or shared with third parties except when reasonably necessary to fulfill orders (e.g., payment processors, shipping companies), operate the business, comply with law, or protect your rights.
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We use industry-standard security measures to protect your data. This includes encryption technology to keep your information safe during transactions.
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You have the right to request access, correction, or deletion of personal information, subject to legal and recordkeeping requirements.. You can also opt-out of marketing emails at any time.
Terms & Conditions
By using Yo Motif, you agree to the following terms:
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You must be at least 18 years old to make a purchase on our website or a minor must have a parent or legal guardian complete the purchase.
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Once you place an order, you’ll receive an order confirmation email. We will begin processing your order as soon as payment is confirmed.
Commissioned artwork will be designed and created after payment. Commission payments and stages may differ.
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Payment methods shown at checkout. Your payment is processed securely through a trusted third-party service.
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We ship both domestically and internationally. Shipping times vary based on location, item availability, production time, provider, product, destination, carrier, and holidays.
You will receive tracking details once your order has been shipped. Dates are estimates and carrier delays can occur.
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Due to the customized nature of our commissioned artwork, we do not accept returns or exchanges.
For Framed Pieces or Yo Motif Apparel, items can be returned or exchanged if the product received is incorrect and/or material printing/manufacturing errors have occurred and the item is damaged upon arrival.
If you receive a damaged or incorrect item, please contact us within 14 days of delivery.
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Colors may vary slightly because of monitors, fabric, printing method, material texture, and production batch.
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Orders containing different products may be produced at separate facilities and arrive in multiple packages.
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State that Yo Motif’s artwork, photographs, product designs, copy, and branding may not be reproduced or commercially used without permission.
Shipping Policy
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Once your order is placed, most made-to-order merchandise requires approximately 2–7 business days for production before shipment, although certain products may require longer. For commissioned artwork, the time may vary depending on the complexity.
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We offer a variety of shipping methods, including standard, and expedited. Rates are calculated at checkout based on your location and selected shipping method.
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Once your order has shipped, you will receive an email with a tracking number. Use this number to check your order’s status.
If tracking has stopped updating or an order appears lost in transit, contact ask@yomotif.com promptly so we can investigate.
If tracking shows “delivered,” first verify the shipping address, check with household members and neighbors, inspect safe delivery locations, and contact the carrier. Delivery scans may occasionally appear before the package is physically received. Yo Motif will assist with the investigation, but replacement or refund eligibility depends on the circumstances, carrier findings, fulfillment-provider requirements, and applicable law.
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If your order is lost or damaged during shipping, please contact us immediately at ask@yomotif.com. We will work with you to resolve the issue by either replacing the item or issuing a refund.
Return & Refund Policy
We only accept returns for items that are damaged, defective, materially misprinted and/or incorrect items. Please follow these guidelines:
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To be eligible for a return, the item must be in the original packaging and unused if it is a Yo Motif Apparel item.
You must notify us within 14 days of receiving the product if it is damaged, defective, materially misprinted and/or an incorrect item.
Do not return an item unless Yo Motif provides written return instructions. Unauthorized returns sent to a fulfillment facility may not be recoverable.
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Approved refunds are initiated within 5–10 business days, but the customer’s bank or payment processor may require additional time to post them.
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We do not offer exchanges for custom items. If your item is damaged, we will replace it at no cost to you.
No size or color exchanges, because each item is made to order. A customer can place a new order for a different selection.
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Orders may arrive 7–20 business days for most made-to-order orders, depending on your location and the shipping method selected.
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Contact ask@yomotif.com as soon as possible after placing an order. We will attempt to accommodate a cancellation or change, but approval is not guaranteed. Made-to-order merchandise may enter production shortly after payment is confirmed. Once production has begun, the order generally cannot be canceled or changed.
Changes to the product, size, color, quantity, or shipping address are also not guaranteed after checkout. If an approved cancellation is completed before production, the refund will be issued to the original payment method.
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We do. Shipping costs and delivery times will vary depending on your location. You’ll be able to see the total cost at checkout.
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For questions, concerns, or assistance, please contact us at the following
Email: ask@yomotif.com.
Phone Number: 347.292.1706
We’re happy to help!
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